Customer Surveys
Customer Surveys are designed to help you scope customers thoughts and feelings around their experience with your business, brand or service. What makes them love or despise you? What made them hesitate or what convinced them of buying your product?
We want to figure out what your customers need before you can deliver it.
CX Surveys help gather intelligence, data, that will help you along in creating your most Valuable Customer Experience.
How...
Setting up a CX Survey can be broken down into a few steps. It pays of to pay close attention to these steps in order to get the most valuable data.
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Defining the what you want to measure. Pick one specific touchpoint you want to learn about. You can set more then one touchpoint but it's important define individual stages of the Customer Experience and use the correct method of data collection.
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Method: Pick the right survey. There are several standard survey set-ups like NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), CES (Customer Effort Score), Point-of-Conversion survey or the Retention Survey. A benefit of using these standards is the consistency of use and thus the capability of monitoring your score over a period of time which helps you see your progress.
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A good option is to customize your survey to answer questions and gather data specific to your business and include one of the above standard measuring tools.
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Online or Offline?
Both options are feasible. Offline we could do face-to-face interviews or we can leave simple and short questionnaires in retail stores, bars and restaurants. The options are as numerous as the possibilities of doing it right or wrong.
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Offline obviously gives you larger amounts of data in a shorter timeframe with less human effort. As with face-to-face surveys you have the opportunity of making even this touchpoint into a Valuable Customer Experience.
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Let's do it together and get it right.
Naturally creating a Valuable Customer Experience pays off in any business.
We choose to focus on the following markets:
Markets
RETAIL
REAL ESTATE
HOSPITALITY
AUTOMOTIVE
GASTRONOMY
SERVICES
Pricing
If you were expecting a nice and clean overview of hourly rates and projects estimates, we apologize.
The message we want to get across here is that we tailor our prices depending on the project. This allows us to offer fair prices for projects for a 'Mom-and-Pop shop' as well as retail conglomerates, hotel chains or brand car dealers, to name just a few possibilities.
Please do contact us. We'll gladly come over, free of charge, to scope possibilities suited for your business.